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Return Policy
We offer a 14-day return policy, meaning you have 14 days from the date you receive your item to request a return.
To be eligible for a return, the item must be in the same condition as when you received it: unworn, unused, with tags attached, and in its original packaging. You will also need to provide a receipt or proof of purchase.
To Start a Return
To initiate a return, please contact us at info@isteelbox.com..
If your return is accepted, we will send you a return shipping label along with instructions on how and where to send your package. Please note that items returned without a prior return request will not be accepted.
For any return-related questions, feel free to contact us at info@isteelbox.com.
Damages and Issues
Please inspect your order upon receipt. If the item is defective, damaged, or if you received the wrong item, please contact us immediately so that we can evaluate the issue and resolve it.
Exceptions / Non-Returnable Items
Certain types of items cannot be returned, including perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care items (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases.
If you have any questions or concerns about a specific item, please contact us.
Additionally, sale items and gift cards are non-returnable.
Exchanges
The quickest way to ensure you get the item you want is to return the item you have, and once the return is approved, make a separate purchase for the new item.
Refunds
Once we receive and inspect your return, we will notify you whether the refund has been approved. If approved, you will be refunded automatically to your original payment method within 7 business days. Please note that it may take additional time for your bank or credit card company to process and post the refund.
If more than 15 business days have passed since your return was approved and you haven't received your refund, please contact us at info@isteelbox.com.