Please reach our customer support team Through:
Our 24/7 chatting online team *
Or send an email to support@isteelbox.com *
Call us on our free line 800-478335269 /800-iSteelbox *
And give us the basic information and location of such Mobile No/machine ID. *

there will be an 50AED/SAR authorization hold before you start rent the Powerbank,
and there is two options for return the deposit:
once you choose one time use it will be unblocked once you return the power bank within 4 days and will take up to 15 days to return depending on the procedures of the customer bank card issuer.
Or choosing permanent use it will be remain as permanent credit in the customer wallet and he can always start the renting process without each time pay the security deposit, and he can whenever asked to refund his deposit and cancel the subscription with us and it will take to return up to 15 days depending on the procedures of the customer bank card issuer and you want to cancel your subscription.

You can return your Powerbank to any iSteelBox stations nearby you. iSteelBox stations locations are available on the app map. If the powerbank can’t returned Please reach our customer support team Through:
Our 24/7 chatting online team
Or send an email to support@isteelbox.com
Call us on our free line 800-478335269 /800-iSteelbox
And give us the basic information and location of such Mobile No/machine ID.

we accepts the following credit cards: Visa, Mastercard, DinersAED, MADA as well as debits card

As explained through the terms and conditions, after the period of 4 days, failure to return the rented powerbank to isteelbox stations will cost the customer 99AED/SAR ( 50 the security deposit + 49 AED Extra amount) this is the cost of the powerbank.

All iSteelBox Power banks have a battery capacity of 5200mAh. The amount of charge will depend on the type of device you are charging with it and how you are using the Powerbank.

There are (3) different charging Ports coming with the powerbank: Micro, USB-C and Apple Lighting.

Absolutely. You can use your device while charging.

Go through the steps below to make sure your Powerbank is working correctly:
Make sure that the 3 or 2 Blue LED power lights of the Powerbank are turned on when you connect your device to the charger.The LED lights are located on the front of the Powerbank.
After you plug in the charger press at the button it will start charging.
Ensure that the charging Port is fully inserted into your device.
For devices with the casing on, ensure the casing is not preventing full connection of the device to the Powerbank. If it’s still not charge please reach our customer support team Through:
Our 24/7 chatting online team
Or send an email to support@isteelbox.com
Call us on our free line 800-478335269 /800-iSteelbox
And give us the basic information and location of such Mobile No/machine ID.

please wait for 1 minute, because of sometimes delay in server.
please check your mail if the amount refunded to you because of the system down accidently. Restart your app.
If you have done the above , but still need further assistance, kindly Please reach our customer support team Through:
Our 24/7 chatting online team
Or send an email to support@isteelbox.com
Call us on our free line 800-478335269 /800-iSteelbox
And give us the basic information and location of such Mobile No/machine ID.